At Cann Orchard (“we”, “us”, or “our”), we are committed to protecting and respecting your privacy. This privacy policy explains how we handle and protect your personal information when you visit our website, make bookings through our partner Bookalet, or contact us directly.

1. Information We Collect

We may collect and process the following information:

• Personal Information: When you contact us via email, we may collect your name, email address, phone number, and any other details you provide.
• Booking Information: Bookings are managed through our third-party provider, Bookalet. Bookalet collects and processes information necessary to complete and manage your booking. For more information on how Bookalet processes your data, please refer to their privacy policy.
• Usage Data: We use tracking tools, such as Google Analytics, to gather non-identifiable information about how visitors use our site. This may include IP addresses, browser type, referring/exit pages, and time spent on pages.

2. How We Use Your Information

We use the information collected for the following purposes:

• To respond to inquiries and provide customer support.
• To facilitate bookings and communicate relevant information related to your stay.
• To improve our website by analysing usage patterns to better understand how visitors interact with our site.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to others. We may share information with trusted third parties who help us operate our website or conduct our business (such as Bookalet), but only when they agree to keep this information confidential and comply with data protection laws.

4. Cookies and Tracking

We use cookies and similar tracking technologies (such as Google Analytics) to improve user experience and analyze website traffic. Cookies may be set by our website or third-party services (e.g., analytics providers). You can control the use of cookies via your browser settings.

5. Data Security

We are committed to ensuring the security of your personal information. Although no method of transmission over the internet is 100% secure, we implement appropriate measures to protect your data.

6. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access your personal data.
• Request correction of any inaccuracies.
• Request deletion of your data (where applicable).
• Object to or restrict certain processing activities.
• To exercise these rights, please contact us.

7. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at:

[email protected]

8. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

Last Updated: 31/10/24